“Client letter written to Bob Saxon: “You have a real “gem” in Shannon. She’s a unique individual who knows what she’s doing to best serve the client. Shannon’s personal contacts throughout the planning, actual trip and follow-up were exceptional. We would only charter with BSA again with Shannon Webster working with us.”
Carrie & Ed (Oklahoma)“Bob Saxon’s response to Shannon after reading the above letter: “Shannon, Good show! Not many customers would take the time to compliment the salesperson – some folks believe that Charter Brokers may become dinosaurs and internet sales will replace brokers. Hopefully not, as by this response, we can see what the “personal touch” does!”
(Ft. Lauderdale, FL)“Now that we are over the excitement of the trip, I wanted to write and let you know how wonderful it was. Let me begin by thanking you for all the research you did on our behalf to find the perfect charter. As you know, we have chartered for many years and have always relied upon you to select the right yacht for us; this time you outdid yourself. Every request that we made of you prior to the charter was dealt with, and we know we’re not easy. You are always so gracious and courteous to deal with and we will most certainly be chartering through you next year. Thank you so much for arranging everything so perfectly.”
Joy G. (California)“I wanted to thank you for working out the refund for us on the last minute changes, as well as your help in coordinating all the details. All your efforts were not in vain. We had an excellent adventure!! My expectations were exceeded on just about every dimension. This trip was my highlight of 1995. Again, thanks for your help and best wishes to you for 1996.”
HFJ, Ph.D. (Wisconsin)“Shannon did a nice job keeping in touch. I felt I was informed at all times. She said that our captain was a “can do” captain and she was right!”
Again in 8/00 : “Shannon does a great job – helpful and friendly and easy to work with. Enjoy chatting with her on the phone.”
Mike M (Michigan)“EVERYTHING WAS PERFECT! EVERYONE WAS PERFECT! A “10″ ALL AROUND!!”
Mitchell H. (New Jersey)“This was the second charter with Shannon making the arrangements and she has made two wonderful recommendations.”
George J. (Tennessee)“Shannon, you are batting 1000 with us; setting us up with great ships and crew. Thanks.
Again in 1/01: “Shannon deserves a gold medal for this match!! We look forward to returning to charter Jamaica Bay again at Christmas.”
Mark & Traci (Maryland)“As usual, Shannon did a fine job with everything.”
Dave E. (Nevada)“Shannon is the greatest!”
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